3 credits
Fall 2025 Lecture Credit By ExaminationLower DivisionEffective leaders possess knowledge of organizational behavior and skills which provide the capacity to enhance organizational performance. Drawing upon leadership and organizational behavior theories, this course will provide students with the tools necessary to lead teams in service industries. Areas of focus include understanding individual differences and team dynamics, motivating and developing employees, effective decision-making, communication, influence, diversity, and leading change. This course will include preparation for a leadership development certificate, such as the Dale Carnegie Leadership certificate, to be earned upon successful completion of the course.
Learning Outcomes1Describe the basics of human behavior in organizations, including individual and group behavior.
2Explain organizational behavior issues, theories, and their impact on organizational dynamics.
3Demonstrate the skills and attributes of effective leaders.
4Explain how leadership affects the overall functioning of an organization.