3 credits
Spring 2026 Lecture Lower Division
In today’s service industries, organizations that serve customers and employ people from diverse backgrounds have a competitive advantage through global market reach and attraction of talent. Successful organizations are those that can create experiences that meet the needs of many people. This course will equip students with the competencies to work effectively and serve people with a variety of cultural and intellectual perspectives, while developing knowledge and skills that will prepare them to lead in diverse service industries.
Learning Outcomes1Explain how customers and employees with diverse backgrounds including cultural and intellectual perspectives, personalities, identities, and characteristics contribute to organizational success.
2Demonstrate knowledge applicable to service and leadership across stakeholders.
3Apply critical thinking to meet the needs of a diverse population in creating experiences.
Restrictions
made by Purdue students.